How everything works!

Deadlines and revision requests

As you know, we offer unlimited revisions on all our products and this is to give you the peace of mind that we will do whatever necessary to ensure that you will always walk away 100% happy with your product. However, there are a few things to keep in mind for this to run smoothly and for us to ensure that you get back a great product on time:

1. On the topic of unlimited revisions, we kindly request that you carefully review the piece when the team submit it for your review at 25% and 75% completion, as in extreme cases we may have to bill you for major rewriting if that could have been avoided at an earlier stage. This mainly applies to things such as writing style, POV, and other preferences you may have things that we have no way of knowing you like unless we get your feedback.This is precisely the reason why we request your input at 25% and 75% completion and your feedback prevents major set backs at later stages. This is important if you have your won reviewer, a business partner, etc. Having them give the piece a quick look amy be best. Now, anything outside of this such as overlooks by our team, writing that is not to par, or any changes you may need, we'll be gladly taken care of. We are committed to delivering you a project that you are 100% happy with and that is the purpose behind the unlimited revisions. We just to ensure that we are as efficient as possible which will result in your book being completed earlier and as a result available for sale sooner.

If your order includes any additional formatting such as Vellum (epub/mobi) formatting or paperback formatting (these are typically included with the purchase of the Essential package), please do not make changes to the book yourself without letting your assigned team know on Asana. This is crucial so that any changes made post-formatting can be updated on the final Vellum or paperback formatted files.

2. Please also note that changes take time to properly address, so keep this in mind if you already have scheduled publishing/pre-order dates or other commitments with your readers. Revisions will result in a deadline extension. It is always advisable to set at least 1-2 weeks leeway from the expected delivery date to any pre-release dates or such, so that we can address any unexpected changes requested by you or your Beta-readers, ARC teams, etc. Generally, we can address any minor to medium editing changes within 48-72 hours and another 48-72 hours are needed for these changes to be updated to any formatting files (Vellum, epub, mobi, paperback etc.).

3. If we are producing your amazing outline, your approval may be needed prior to the writing process starting. Please aim to get back to us within 48 hours, if possible, so that our staff can begin molding your amazing book! If we do not hear from you right away, this may result in a deadline extension so that our staff have enough time to create a book of Hotghostwriter standard. This also applies to the 25% and 75% completion updates. Major delays in your response and approval may also lead to a deadline extension. This is all so we have enough time to produce a quality piece that your readers will thoroughly enjoy!

Personal Information

1. As our terms and conditions, please remember to not share your personal contact information (such as email, phone number, website address.) with our staff on our platform (Asana). Please also do not request staff personal contact information and keep all communication with our team within our platform. You can always contact our support team if you need any assistance or have updated you own contact information: support@hotghostwriter.com 

Google Docs

We also use Google docs for the writing of your books, descriptions and all other written pieces. The beauty of Google docs is that you'll be able to access your project at any time, from any device and be able to see the latest version live. This is because Google doc (unlike other services such as Word) run via the Internet allowing you to see real live updates of your project.

Better yet, you'll be able to add comments, make suggestions and track the latest changes (using tracking) made on your project. This allows for a smoother and more effective process where you can be as involved as you'd like!

Learn how to make the most of Google docs when working with Hotghostwriter by watching our quick-start tutorial!

Google Drive

Once your project is complete, we will be delivering all your files by email, where you will be given the link to your personal cloud folder with us, which you may access at any time!

There you will be able to access all your projects which will be neatly organised and displayed within their subsequent subfolders.

Once you've given your files a final review and are happy, you can easily download each file, such as the book file, cover, description and easily upload these to your chosen publishing platforms (i.e. Kindle, iBooks, Barnes & Noble etc).

Communication & Support

Zendesk Support

Zendesk is our emailing platform and is where we handle the bulk of your enquiries. On your end you'll simply see it as standard email, but we are able to carefully track your support tickets and ensure we handle your needs quickly and effectively. You may reach out to us at support@hotghostwriter.com 

Asana

You can communicate with your support manager directly on Asana. We are always monitoring the development of your project and ready to jump on the interaction to provide you with any needed support. As you may have seen in the Asana tutorial above, you'll be added to the task where communication can take place.

Facebook Messenger

You may now also use Facebook Messenger to chat to our support team quickly and conveniently! A faster method of communication than your standard email. The instant chat is best for quick and simple enquiries. Longer support should be done via email or Asana. You may chat to on messenger 

Important things to note

Deadlines and revision requests

As you know, we offer unlimited revisions on all our products and this is to give you the peace of mind that we will do whatever necessary to ensure that you will always walk away 100% happy with your product. However, there are a few things to keep in mind for this to run smoothly and for us to ensure that you get back a great product on time:

1. If your order includes any additional formatting such as Vellum (epub/mobi) formatting or paperback formatting (these are typically included with the purchase of the Essential package), please do not make changes to the book yourself without letting your assigned team know on Asana. This is crucial so that any changes made post-formatting can be updated on the final Vellum or paperback formatted files.

2. Please also note that changes take time to properly address, so keep this in mind if you already have scheduled publishing/pre-order dates or other commitments with your readers. Revisions will result in a deadline extension. It is always advisable to set at least 1-2 weeks leeway from the expected delivery date to any pre-release dates or such, so that we can address any unexpected changes requested by you or your Beta-readers, ARC teams, etc. Generally, we can address any minor to medium editing changes within 48-72 hours and another 48-72 hours are needed for these changes to be updated to any formatting files (Vellum, epub, mobi, paperback etc.).

3. If we are producing your amazing outline, your approval may be needed prior to the writing process starting. Please aim to get back to us within 48 hours, if possible, so that our staff can begin molding your amazing book! If we do not hear from you right away, this may result in a deadline extension so that our staff have enough time to create a book of Hotghostwriter standard. We also typically request your input at 25% and 75% percent completion to ensure that we are taking the piece in the direction you and your readers want. Delays in your response and approval may also lead to a deadline extension. This is all so we have enough time to produce a quality piece that your reader will thoroughly enjoy!

Personal Information

1. As our terms and conditions, please remember to not share your personal contact information (such as email, phone number, website address.) with our staff on our platform (Asana). Please also do not request staff personal contact information and keep all communication with our team within our platform. You can always contact our support team if you need any assistance or have updated you own contact information: support@hotghostwriter.com 

And that's it, you'll be published and ready to begin generating sales and income from your new published book.

Again, congratulations and thank you for trusting us with your awesome project! If you have any questions, please let us know by reaching us at support@hotghostwriter.com.

Otherwise we will be in touch shortly to confirm your assignment and get your project underway :)

Thank you and Happy publishing!