How everything works!

By now you have placed your order on our site, so congratulations on getting your new project underway! Super exciting!

 

Now, wondering how the process works?

 

Great, as we will show you exactly how the process works, how you can track your project, what platforms and programs we will use, how you can interact directly with your project's assigned staff, and more...

Asana

At Hotghostwriter we believe that open client-staff communication is essential for our team to produce and deliver a high-quality project that is in line with what you'd like!

Because of this, we are one of the only ghostwriting services that allows you to interact directly with your assigned team by granting you access to our project management platform, Asana. Comment, ask questions, share files, view your project and more within Asana.

There you'll be able to interact with staff, as well as follow your project's progress in real time. Your assigned project manager will also be following the interaction and ready to provide any needed assistance at a moment's notice.

Learn all you need to know about Asana with our quick start tutorial! >

Asana Update: If you ordered our Essential Package, you will now be added to two separate tasks (writing & editing, cover & formatting)

Google Docs

We also use Google docs for the writing of your books, descriptions and all other written pieces. The beauty of Google docs is that you'll be able to access your project at any time, from any device and be able to see the latest version live. This is because Google doc (unlike other services such as Word) run via the Internet allowing you to see real live updates of your project.

Better yet, you'll be able to add comments, make suggestions and track the latest changes (using tracking) made on your project. This allows for a smoother and more effective process where you can be as involved as you'd like!

< Learn how to make the most of Google docs when working with Hotghostwriter by watching our quick-start tutorial!

Google Drive

Once your project is complete, we will be delivering all your files by email, where you will be given the link to your personal cloud folder with us, which you may access at any time!

There you will be able to access all your projects which will be neatly organised and displayed within their subsequent subfolders.

Once you've given your files a final review and are happy, you can easily download each file, such as the book file, cover, description and easily upload these to your chosen publishing platforms (i.e. Kindle, iBooks, Barnes & Noble etc).

Learn how to use Google Drive when working with Hotghostwriter by watching our quick-start tutorial! >

Communication & Support

Zendesk Support

Zendesk is our emailing platform and is where we handle the bulk of your enquiries. On your end you'll simply see it as standard email, but we are able to carefully track your support tickets and ensure we handle your needs quickly and effectively. You may reach out to us at support@hotghostwriter.com 

Asana

You can communicate with your support manager directly on Asana. We are always monitoring the development of your project and ready to jump on the interaction to provide you with any needed support.

Facebook Messenger

You may now also use Facebook Messenger to chat to our support team quickly and conveniently! A faster method of communication than your standard email. The instant chat is best for quick and simple enquiries. Longer support should be done via email or Asana. You may chat to us by visiting https://m.me/HotGhostWriter 

Important things to note

Deadlines and revision requests

As you know, we offer unlimited revisions on all our products and this is to give you the peace of mind that we will do whatever necessary to ensure that you will always walk away 100% happy with your product. However, there are a few things to keep in mind for this to run smoothly and for us to ensure that you get back a great product on time:

1. If your order includes any additional formatting such as Vellum (epub/mobi) formatting or paperback formatting (these are typically included with the purchase of the Essential package), please do not make changes to the book yourself without letting your assigned team know on Asana. This is crucial so that any changes made post-formatting can be updated on the final Vellum or paperback formatted files.

2. Please also note that changes take time to properly address, so keep this in mind if you already have scheduled publishing/pre-order dates or other commitments with your readers. Revisions will result in a deadline extension. It is always advisable to set at least 1-2 weeks leeway from the expected delivery date to any pre-release dates or such, so that we can address any unexpected changes requested by you or your Beta-readers, ARC teams, etc. Generally, we can address any minor to medium editing changes within 48-72 hours and another 48-72 hours are needed for these changes to be updated to any formatting files (Vellum, epub, mobi, paperback etc.).

3. If we are producing your amazing outline, your approval may be needed prior to the writing process starting. Please aim to get back to us within 48 hours, if possible, so that our staff can begin molding your amazing book! If we do not hear from you right away, this may result in a deadline extension so that our staff have enough time to create a book of Hotghostwriter standard. We also typically request your input at 25% and 75% percent completion to ensure that we are taking the piece in the direction you and your readers want. Delays in your response and approval may also lead to a deadline extension. This is all so we have enough time to produce a quality piece that your reader will thoroughly enjoy!

And that's it, you'll be published and ready to begin generating sales and income from your new published book.

Again, congratulations and thank you for trusting us with your awesome project! If you have any questions, please let us know by reaching us at support@hotghostwriter.com.

Otherwise we will be in touch shortly to confirm your assignment and get your project underway :)

Thank you and Happy publishing!

How everything works!

By now you have placed your order on our site, so congratulations on getting your new project underway! Super exciting!

Now, wondering how the process works?

Great, as we will show you exactly how the process works, how you can track your project, what platforms and programs we will use, how you can interact directly with your project's assigned staff, and more...

Asana

At Hotghostwriter we believe that open client-staff communication is essential for our team to produce and deliver a high-quality project that is in line with what you'd like!

Because of this, we are one of the only ghostwriting services that allows you to interact directly with your assigned team by granting you access to our project management platform, Asana. Comment, ask questions, share files, view your project and more within Asana.

There you'll be able to interact with staff, as well as follow your project's progress in real time. Your assigned project manager will also be following the interaction and ready to provide any needed assistance at a moment's notice.

Learn all you need to know about Asana with our quick start tutorial!

Asana Update: If you ordered our Essential Package, you will now be added to two separate tasks (writing & editing, cover & formatting)

Google Docs

We also use Google docs for the writing of your books, descriptions and all other written pieces. The beauty of Google docs is that you'll be able to access your project at any time, from any device and be able to see the latest version live. This is because Google doc (unlike other services such as Word) run via the Internet allowing you to see real live updates of your project.

Better yet, you'll be able to add comments, make suggestions and track the latest changes (using tracking) made on your project. This allows for a smoother and more effective process where you can be as involved as you'd like!

Learn how to make the most of Google docs when working with Hotghostwriter by watching our quick-start tutorial!

Google Drive

Once your project is complete, we will be delivering all your files by email, where you will be given the link to your personal cloud folder with us, which you may access at any time!

There you will be able to access all your projects which will be neatly organised and displayed within their subsequent subfolders.

Once you've given your files a final review and are happy, you can easily download each file, such as the book file, cover, description and easily upload these to your chosen publishing platforms (i.e. Kindle, iBooks, Barnes & Noble etc).

Communication & Support

Zendesk Support

Zendesk is our emailing platform and is where we handle the bulk of your enquiries. On your end you'll simply see it as standard email, but we are able to carefully track your support tickets and ensure we handle your needs quickly and effectively. You may reach out to us at support@hotghostwriter.com 

Asana

You can communicate with your support manager directly on Asana. We are always monitoring the development of your project and ready to jump on the interaction to provide you with any needed support. As you may have seen in the Asana tutorial above, you'll be added to the task where communication can take place.

Facebook Messenger

You may now also use Facebook Messenger to chat to our support team quickly and conveniently! A faster method of communication than your standard email. The instant chat is best for quick and simple enquiries. Longer support should be done via email or Asana. You may chat to us by visiting https://m.me/HotGhostWriter 

Important things to note

Deadlines and revision requests

As you know, we offer unlimited revisions on all our products and this is to give you the peace of mind that we will do whatever necessary to ensure that you will always walk away 100% happy with your product. However, there are a few things to keep in mind for this to run smoothly and for us to ensure that you get back a great product on time:

1. If your order includes any additional formatting such as Vellum (epub/mobi) formatting or paperback formatting (these are typically included with the purchase of the Essential package), please do not make changes to the book yourself without letting your assigned team know on Asana. This is crucial so that any changes made post-formatting can be updated on the final Vellum or paperback formatted files.

2. Please also note that changes take time to properly address, so keep this in mind if you already have scheduled publishing/pre-order dates or other commitments with your readers. Revisions will result in a deadline extension. It is always advisable to set at least 1-2 weeks leeway from the expected delivery date to any pre-release dates or such, so that we can address any unexpected changes requested by you or your Beta-readers, ARC teams, etc. Generally, we can address any minor to medium editing changes within 48-72 hours and another 48-72 hours are needed for these changes to be updated to any formatting files (Vellum, epub, mobi, paperback etc.).

3. If we are producing your amazing outline, your approval may be needed prior to the writing process starting. Please aim to get back to us within 48 hours, if possible, so that our staff can begin molding your amazing book! If we do not hear from you right away, this may result in a deadline extension so that our staff have enough time to create a book of Hotghostwriter standard. We also typically request your input at 25% and 75% percent completion to ensure that we are taking the piece in the direction you and your readers want. Delays in your response and approval may also lead to a deadline extension. This is all so we have enough time to produce a quality piece that your reader will thoroughly enjoy!

And that's it, you'll be published and ready to begin generating sales and income from your new published book.

Again, congratulations and thank you for trusting us with your awesome project! If you have any questions, please let us know by reaching us at support@hotghostwriter.com.

Otherwise we will be in touch shortly to confirm your assignment and get your project underway :)

Thank you and Happy publishing!